Service Guidelines

In general, the Warranty is a commitment that materials and workmanship are warranted for one year from the time of closing. While we strive to build a defect-free home, we are realistic enough to know that, with repeated use, an item in the home may fail to perform as it should. When this occurs, we will make necessary corrections so the item meets our warranty guidelines. In support of this commitment, Classica Homes provides you with a limited warranty.

• A Classica Homes home is a dynamic product that requires care which should be maintained by the owner.
• For a Classica Homes Signature Home, licensed builders and professionals have pre-selected specific products or selections to complete your home.
• Materials used to build and finish your home should only be expected to perform within their individual natural ability.

Our warranty service system is designed based on your written report of non-emergency items. This provides you with the maximum protection and allows us to operate efficiently, thereby providing faster service to all homeowners. Emergency reports are the only service requests we accept by phone.

Warranty Service Guidelines

Owning a Classica Home ensures you a timely response to your warranty requests. Please review the Classica Homes Warranty Process and Performance Standards found above before submitting your service request.

Post-Closing Warranty Manager/Owner Follow-up Meeting

At the Homeowner's request, a post closing meeting will be scheduled to review the Classica Homes Warranty Process and Performance Standards and outline the process of warranty service and checklists. A Classica Representative will schedule a time at your convenience to explain the warranty coverage and process in order to better serve our clients.

Warranty Service Requests

For your convenience, and in order for our service program to operate at maximum efficiency, we suggest that you wait 60 days before submitting a warranty list for non-emergency items. This allows sufficient time for you to become settled in your new home and to use most components repeatedly.

• For better response and cycle time, we require that you submit warranty requests online using the Warranty Submittal Portal above.
• A Warranty representative will contact you to schedule a meeting to review the list of items, if needed, upon receipt of homeowners concerns and to agree upon a scope of repair work.
• Our Warranty representatives and/or Trade Partner(s) will contact you to try and schedule a convenient time to begin repairs for both our team and trade partners.
• These same Warranty service procedures will continue throughout your Limited Warranty Agreement as outlined within this Warranty Process.